Last Updated: March 6, 2025
1. Introduction
Welcome to Insider Society™ (“we,” “our,” or “us”). By accessing or using our website, mobile application, and services (collectively, the “Services”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our Services.
Insider Society™ is dedicated to crafting customized itineraries for travelers visiting Tulum. As expats living in Tulum, we founded Insider Society™ to ensure visitors have safe, genuine, and full local experiences.
2. Acceptance of Terms
By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. We reserve the right to modify these Terms at any time, and such modifications shall be effective immediately upon posting. Your continued use of the Services following any modifications indicates your acceptance of the modified Terms.
3. Eligibility
You must be at least 18 years old to use our Services. By using our Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.
4. Account Registration
To access certain features of our Services, you may be required to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
5. Services Description
Insider Society™ provides customized travel itineraries and recommendations for visitors to Tulum. Our Services may include:
- Personalized travel planning
- Local recommendations
- Booking assistance
- Travel guidance
- Mobile application features
We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time.
6. User Conduct
When using our Services, you agree not to:
- Violate any applicable laws or regulations
- Infringe upon the rights of others
- Submit false or misleading information
- Use our Services for any illegal or unauthorized purpose
- Interfere with or disrupt the operation of our Services
- Attempt to gain unauthorized access to our Services
- Harass, threaten, or intimidate other users
- Distribute viruses or other malicious code
7. Intellectual Property
All content, features, and functionality of our Services, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, and software, are owned by Insider Society™, its licensors, or other providers and are protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Services without our prior written consent.
8. User Content
You retain ownership of any content you submit to our Services (“User Content”). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in connection with our Services.
You represent and warrant that you own or have the necessary rights to submit User Content and that such User Content does not violate the rights of any third party.
9. Payment Terms
For paid services, you agree to pay all fees and charges associated with your account on a timely basis and using a valid payment method. All fees are non-refundable unless otherwise specified.
We use third-party payment processors and do not store your payment information. Your use of these payment services is subject to their terms and conditions.
10. Cancellation and Refund Policy
Cancellation and refund policies vary depending on the specific service. Please refer to the specific service details or contact us for more information about our cancellation and refund policies.
11. Disclaimer of Warranties
OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
12. Limitation of Liability
IN NO EVENT SHALL INSIDER SOCIETY™ BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES.
13. Indemnification
You agree to indemnify, defend, and hold harmless Insider Society™ and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Services or your violation of these Terms.
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Mexico, without regard to its conflict of law principles.
15. Dispute Resolution
Any dispute arising out of or relating to these Terms or our Services shall be resolved through binding arbitration in accordance with the rules of the International Chamber of Commerce. The arbitration shall take place in Quintana Roo, Mexico, and shall be conducted in English.
16. Termination
We reserve the right to terminate or suspend your account and access to our Services at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.
17. Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
18. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Insider Society™ regarding your use of our Services and supersede all prior agreements and understandings.
19. Contact Information
If you have any questions about these Terms, please contact us at:
Insider Society™
Email: terms@insidersociety.com
Address: [Your Physical Address in Tulum]